Privacy Policy

Introduction

Welcome to https://water-damage-company-norfolk-va.ecojohns.com (hereafter referred to as “Water Damage Company Norfolk VA,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the gathering, storage, access, and use of personal information in accordance with various international privacy laws and regulations, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal data in the private sector
The General Data Protection Regulation (GDPR) of the European Union
Brazil’s Lei Geral de Proteção de Dados (LGPD)
California’s Consumer Privacy Act (CCPA/CPRA) and Colorado’s Consumer Privacy Act (CPA)
Utah’s Consumer Sales Privacy Act (UCPA)
Connecticut’s Connecticut Transactional Data Privacy Act (CTDPA)
Virginia’s Virginia Consumer Data Protection Act (VCDPA)
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our website (https://water-damage-company-norfolk-va.ecojohns.com), applications, services, and products offered under this domain. Please note that it does not extend to third-party platforms, apps, or services accessed through links on our site, as these have their own privacy policies governing data collection and usage.

Processing Activities

This policy describes how we handle your personal information across various interactions:

Using Our Applications and Services: As an authorized user, when you access and utilize our applications and services, we collect and process data to provide and improve these services.
Visiting Our Websites: If you browse our websites linked to this Privacy Policy, we may gather information about your device, browser type, and interaction with our site for analytics and improvement purposes.
Communication with Us: We communicate with users through various channels, including emails, calls, texts (SMS), and newsletters. By choosing to engage with us, you agree that we may collect and process the data provided during these interactions.

Personal Data Collection

We collect several types of personal data, which include:

Account Information: Details related to your user account, such as login credentials, profile settings, and service preferences.
Payment Information: Credit card details, billing addresses, and payment history for processing transactions.
Financial Information: Savings, investment, and financial transaction records (if voluntarily provided).
Purchase Information: Product/service purchases, order history, and related details.
Mobile Device Identifiers: Unique device IDs, mobile network information, and device characteristics to enhance user experience and analytics.
Location Data: GPS coordinates and location services data to provide location-based services (with your consent).
Feedback and Reviews: Comments, reviews, and ratings you provide to help us improve our products and services.
Social Media Information: Details from social media platforms when users choose to connect their accounts for seamless experience.
Product Information: Data about the products or services you show interest in or purchase.

We obtain this data through direct user input, interactions with our systems, and automated technologies like cookies and tracking pixels. Additionally, third parties may share personal data with us, adhering to their respective privacy policies.

Cookies

We employ cookies to enhance your browsing experience and gather analytics. Cookies are small text files stored on your device that serve various purposes:

Strictly Necessary: These ensure basic functions like login, session management, and website navigation work as intended.
Preference: Cookies store user preferences, such as language selection and display settings, to provide a personalized experience.
Analytics: They enable us to analyze traffic and understand how visitors engage with our site for better performance optimization.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data only for as long as necessary for the purposes specified in this policy or as required by law. Once the purpose of data collection is fulfilled, we securely delete or anonymize the data. Data retention periods vary depending on the type of information and legal requirements:

Financial and transaction data may be retained for tax and accounting purposes (up to 7 years).
Health and medical records are stored securely and kept confidential indefinitely.
Personal information required for legal compliance is retained until the legal obligation expires.
Other personal data relevant to our services is kept as long as it remains necessary for providing those services.

Security Measures

We take robust measures to safeguard your personal data:

Implementing encryption for secure communication and data storage.
Engaging secure third-party processing partners who adhere to strict privacy standards.
Regularly reviewing and updating security protocols to address emerging threats.
Conducting employee training on data protection best practices.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under 18 years of age. If we discover that a child has provided us with personal data, we take steps to delete it and inform the relevant parties.

Your Rights

Depending on your location, you are entitled to certain rights regarding your personal data:

Access: The right to request access to and receive information about the personal data we hold about you.
Rectification: The right to correct inaccurate or incomplete personal data.
Erasure (Right to be Forgotten): The right to request deletion of your personal data, except where there are legal grounds for retention.
Restriction: The right to limit the use and processing of your personal data in certain circumstances.
Portability: The right to receive your personal data in a structured, commonly used format and transfer it to another controller.
Objection: The right to object to the processing of your personal data for specific purposes.
Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.
Appelels/Complaints: The right to file appeals or complaints with relevant supervisory authorities and seek redress if you believe your privacy rights have been violated.

To exercise these rights, please contact our privacy team at your convenience. We will respond to your requests in a timely manner, adhering to applicable laws.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage users to review this policy periodically for the latest information on our data handling practices.

Contact Information

For any privacy-related inquiries, requests for unsubscribe, or questions about your personal data, please reach out to us:

Email: [email protected]
Address: Water Damage Company Norfolk VA, [Insert Address], United States